tj Privacy Policy

Introduction and Scope

tj bet ("tj", "we", "our") places the highest importance on the privacy of its users. This privacy policy explains what types of information we collect when you use tj's website, mobile application, or other services, how we use that information, and what your rights are.

This policy applies to all of tj's services — from registration through deposit, gaming, and withdrawal. By using our website or app, you are agreeing to the terms of this policy. Please read our Terms and Conditions for the full rules governing use of our services.

This policy has been drawn up in line with prevailing data protection practices in Bangladesh.

What Information Is Collected

tj collects the following categories of information for various purposes:

2.1 Information You Provide Directly

Information you provide yourself includes:

• Full name, date of birth, and national identity card details (for age verification)
• Email address and mobile number
• bKash, Nagad, or Rocket account number (for transactions)
• Your chosen username and password (stored in encrypted form)
• Content of messages or complaints sent to support

2.2 Automatically Collected Information

The following is collected automatically while you use the service:

• IP address and device type
• Browser and operating system information
• Session duration, navigation patterns, and click data
• Information obtained through cookies and similar tracking technologies

2.3 Transaction Information

A record of every deposit and withdrawal transaction — including amount, time, method, and status — is stored in our system. Currently, the minimum deposit at tj is ৳300 and the minimum withdrawal is ৳1,000. Transaction information is used for security and fraud prevention purposes.

Purpose of Data Use

Collected information is used only for the following specific purposes:

1. Account Management: Handling registration, verifying login, and maintaining account security.
2. Financial Transactions: Processing deposits and withdrawals correctly through bKash, Nagad, and Rocket.
3. Customer Support: Resolving your complaints and queries via live chat or email.
4. Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
5. Age Verification: Ensuring that only persons aged 21 or above are able to use the service.
6. Service Improvement: Analysing user experience to raise the quality of the platform.
7. Legitimate Communication: Informing you about important policy changes, security alerts, or account-related matters.

tj does not sell your personal information to third parties. Your information is not shared with anyone other than service providers who are necessary for delivering our services.

Cookies and Tracking Technologies

tj's website uses cookies and similar technologies. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. Disabling them may prevent the service from working properly.
• Analytics Cookies: Used to collect website usage statistics in order to improve the quality of the service.
• Preference Cookies: Used to remember your language and settings.

4.2 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling essential cookies may limit some of tj's services.

Data Security Measures

tj applies industry-standard security measures to protect your information:

• SSL Encryption: All data transmitted through the website and app is encrypted using SSL technology.
• Password Protection: Your password is never stored as plain text — it is always kept in hashed form.
• OTP Verification: An OTP may be required to complete sensitive actions such as login and withdrawal.
• Access Controls: Only authorised staff can access your data, and only for specific needs.
• Regular Reviews: Security measures are regularly tested and updated.

Data security is a shared responsibility. Never share your account password or OTP with anyone.

Sharing Information with Third Parties

tj does not sell or rent your personal information. However, limited information may be shared in specific circumstances:

6.1 Service Providers

Necessary information is shared with mobile financial service providers such as bKash, Nagad, and Rocket to complete transactions. Game providers (such as Pragmatic Play, PG Soft, and Evolution) may receive specific data to deliver a secure gaming experience.

6.2 Legal Obligations

Information may be provided in response to a lawful request from a competent authority under applicable law in Bangladesh. Only the amount of information required by law will be disclosed in such cases.

6.3 Business Transfers

If there is any change to tj's business structure, user information may form part of that process. Users will be notified in good time before any such change.

Data Retention Period

tj retains your personal information only for as long as necessary:

• Active Accounts: Information is retained for as long as the account remains active.
• Closed Accounts: Financial records and identity documents are kept for the legally required period even after an account is closed.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are deleted after their specified period expires.
• Log Files: Security logs are kept for a limited period and are then deleted automatically.

Your Rights

As a tj user, you have the following rights:

1. Right to Access: You have the right to know what information we hold about you.
2. Right to Rectification: You may request that incorrect or incomplete information be corrected.
3. Right to Erasure: In certain circumstances, you may request that your personal information be deleted.
4. Right to Restrict Processing: In certain cases, you may ask that the use of your information be limited.
5. Right to Opt Out of Marketing: If you do not wish to receive promotional messages, you may opt out at any time.

To exercise these rights, contact tj's customer support team directly. By following our responsible gaming guidelines, you can also set account limits and use the self-exclusion option.

Protection of Minors

All of tj's services are for persons aged 21 or above only. Information from anyone under the age of 21 is not knowingly collected.

Age is verified at the time of registration. If an account holder is found to be a minor, that account will be closed immediately and the associated information will be securely deleted. If you believe a minor is using tj, please contact us.

Policy Changes

tj may update this privacy policy when needed. Registered users will be notified of significant changes by email or in-app notification.

A revised policy takes effect from its publication date. If you continue to use the service after a change, it will be taken as your acceptance of the updated policy. The latest version will always be available on this page.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our customer support team. tj provides support in Bengali and English 24/7.

• Live Chat: Available anytime through the website or app
• Email: [email protected]

We aim to process your request as quickly as possible. For general questions about tj's services, you can visit our detailed FAQ section, where answers to common queries are available.