tj's commitment to responsible gaming
Betting is for enjoyment — not for stress. tj believes every player has the right to know their own limits and stay safe.
Why responsible gaming matters
Betting and casino games are a form of entertainment for many people. But that entertainment stays healthy only when it is kept under control. tj always wants players to play for enjoyment, not out of fear of loss. That is why we place responsible gaming at the centre of what we do.
Sometimes a person may spend a little more time or money than intended without realising it. If this happens repeatedly, it may be a sign of a problem. At tj we speak openly about these things, because we believe awareness is the first step to protection. Reading our terms and conditions will show you how seriously we take responsible behaviour in account use.
Everyone's financial capacity is different. Never bet an amount whose loss would cause hardship for your family or daily life. Betting should never be a source of income — it is entertainment, and entertainment should have a budget.
Under our privacy policy, information about players' gaming patterns and habits is kept secure and used for their protection.
Core principles
- Treat betting as entertainment only — not as a way to earn money
- Only spend money you can afford to lose
- Set time and money limits before you start
- Do not increase your bets based on emotion
- Do not play under the influence of alcohol or when under stress
- Do not chase losses by placing more bets to try to recover lost money
Tools to keep yourself in control
tj offers players a number of practical tools so you can manage your own gaming habits.
Deposit limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately.
Deposit controlLoss limit
Decide in advance how much you are willing to lose over a given period. Once the limit is reached, no further bets can be placed.
Loss limitSession time limit
Set a time limit for how long you play in one session. When the time is up, you will receive an automatic alert.
Time controlCool-off break
If you want a short break from your account, you can activate a cool-off period ranging from 24 hours to 6 weeks.
Short-term breakSelf-exclusion
For a longer break, choose self-exclusion from 6 months up to permanent. During this time, access to your account will be completely blocked.
Long-term protectionReality check
At regular intervals, a summary of your total playing time and spending will appear on screen, so you stay aware of where you stand.
TransparencyTo use these tools or change any limit, contact tj's 24/7 live chat support. Reducing a limit takes effect immediately; increasing a limit requires a short waiting period.
How to recognise the warning signs of a problem
If any of the following apply to you or someone close to you, it is time to seek help.
Spending beyond budget
More money than planned is being spent on betting, and it is affecting essential household expenses.
Chasing losses
After a loss, bets are being increased repeatedly to try to recover the money, and stopping feels difficult.
Hiding from family
Betting habits are being concealed from family or friends, or lies are being told about it.
Restlessness when unable to bet
When unable to bet, mood worsens, restlessness increases, or sleep problems appear.
Ask yourself
If you answered "yes" to one or more of these questions, consider seeking help. Acknowledging the problem is the first step toward a solution.
Where to get help
You do not have to face this alone. From the tj support team to family and professional counsellors — help is always available.
tj live chat support
At any time — day or night — speak in Bengali on tj's 24/7 live chat. Our team will assist you right away with setting limits, taking a break, or self-exclusion.
Email support
If you prefer not to use live chat, write to us in detail by email. The tj support team responds in both Bengali and English. Email address: [email protected]
Family and close ones
Tell a trusted family member or friend. They will not judge you — they will stand by you. Family support is the strongest help there is.
Professional advice
Seek help from a mental health professional or behavioural therapist. Gambling addiction is a recognised mental health condition and treatment is possible.
Self-help methods
Keep a diary, track your spending, and spend time on other activities. Learn to recognise your triggers and avoid those situations.
Support groups
Join a group of people facing the same issue. Sharing experiences and seeing others' progress can help you stay on track.
tj's commitment and responsibility
tj is not just a betting platform — we want to build a responsible online gaming environment. This means we actively look after player safety rather than only responding when a complaint is raised.
If unusual gaming patterns are detected on an account, our team may reach out to that player directly. We believe prevention is far better than solving problems after the fact. You can find more information on responsible gaming in our FAQ section.
We never allow minors to open an account, and if verification confirms that an account holder is under 21, that account is closed immediately and any deposited funds are returned.
To learn more about us at tj, visit our about us page — our values and operating principles are set out there in detail.
Our responsibilities
- Strictly verifying the 21+ age limit
- Providing all limit-setting tools free of charge
- Acting immediately on self-exclusion requests
- Proactively informing players when signs of a problem are detected
- Providing 24/7 support in Bengali
- Keeping personal information secure and confidential
Responsible gaming FAQ
Answers to the questions players ask most.